IVR QA/ IVR Language Testing

1. Test Planning and Execution: Develop and execute detailed test cases, test scripts, and test plans specific to IVR systems. Test IVR functionality, language accuracy, and user interactions for multiple languages. Perform functional, regression, and user acceptance testing (UAT).2. Language Testing: Validate IVR scripts, grammar, and pronunciation across different languages and accents. Identify and report inconsistencies in tone, wording, or cultural context in IVR prompts. Collaborate with linguists and language experts to ensure localization quality.3. Defect Management: Identify, document, and track bugs or issues in test management systems. Communicate issues effectively with developers and stakeholders. Perform root cause analysis for recurring issues.4. Collaboration and Communication: Work closely with development teams, project managers, and UX designers. Provide insights and recommendations to improve user experience and language consistency. Participate in team meetings, reviews, and sprint planning sessions.Top Skills Required1. Fluent in Chinese2. Basic Testing experience3. IVR nice to have

Years of Experience:10.00 Years of Experience