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Customer Experience Architect
7-14 years
Bangalore / Bengaluru
1 vacancy
Customer Experience Architect
Adobe
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel
- Prepare compelling proposals with technical solutions design, engagement & execution approach, timelines , estimates.
- Lead deep discovery sessions with clients to understand their key business needs, implementation use cases and technical requirements. Communicate confidently and pro-actively with customers and internal stakeholders throughout the pre-sales cycle.
- Problem solve, build strategies and create innovative solution architectures uniquely tailored to customer objectives. Develop robust recommendations, proposals, and scope of work documents for Adobe Consulting engagements.
- Help customers understand Adobe s diverse capabilities to drive transformation
- Continuously improve the Solution Architecture team s knowledge, methodologies, and customer-facing collateral
- Ability to articulate complex ideas in a simple and understandable manner.
- Identify business problems and tie your proposed solutions to measurable success criteria
- Excellent customer-facing skills with experience presenting to and achieving consensus from senior executives (managers, directors, VPs, CMOs, and CXOs)
- Trusted colleague who can collaborate with multiple team members to arrive at the best solution
- High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing disciplines
Role Requirements
- 10+ years of experience in technical/ business / services pre-sales consulting, working as a solution architect with multiple Adobe Experience cloud products or leading DXPs.
- Knowledge of current digital marketing trends and best practices on topics such as personalization, cross channel marketing, mobile, data driven optimization of experiences
- Understanding of the Digital Experience platform landscape and experience with relevant Digital strategies and technologies , In-depth understanding of the typical use cases of Digital Platform implementations (CMS, Analytics, Personalization, CDP, Ecommerce, DAM, Mobile strategies, Web Content Management, Rich internet applications, Web Social Analytics, Marketing Automation, Online Ad targeting, Content Personalization etc.)
- Drive pre-sales activities to position successful delivery of customer solutions and accelerate sales pipeline. Orchestrate actions across product and delivery groups for seamless project execution.
- Experience in leading workshops to define and prioritise client requirements and required Capabilities. Ability to ask hard questions during workshops and suggest best practices and efficient ways of implementing business processes
- Proven ability to design and optimise business processes and to integrate business processes across disparate systems.
- Ability to demonstrate concepts visually and in writing as the situation demands to guide stakeholders in thinking through all aspects of the ask
Employment Type: Full Time, Permanent
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Company Website
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30%
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25% candidates got the interview through other sources.
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What people at Adobe are saying
Rating based on 1 Customer experience
review
Anonymous · World wide operations
in Noida
Likes
Work culture is good,management is quite friendly.
Dislikes
No such dislikes during my internship period.
Read 1 reviewWhat Adobe employees are saying about work life
based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Adobe Benefits
Submitted by Company
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing
Submitted by Employees
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Bengaluru
Karnataka 560087
Karnataka 560087
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