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116 Aditya Birla Insulators Jobs
Lead- End User Support & Operation Excellence
5-10 years
Mumbai, Nagpur, Thane + 3 more
1 vacancy
Lead- End User Support & Operation Excellence
Aditya Birla Insulators
posted 4d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Lead IT service delivery of 24/7 service operation and KPI , aligned to ITIL/ITSM standard ( ISO 20001) across corporate manufacturing locations.
- Drive the IT Service Excellence initiatives manage IT Helpdesk/COE Operation
- Own Manage End-user support related services and ensure End user support compliances.
- Work closely with IT Infra, Security Application counterpart and ensure quality support to site/end user.
- Automate End User related support task, process.
- Manage outsources partner to ensure business service availability as per agreed SLA.
- Coordinate with functional business stack holder.
- BE/B.Tech in CS or IT related discipline
- ITIL Certificate is mandatory.
- 12-15 years of experience in implementing and managing ServiceDesk tools (ITSM) processes(ITIL) for large organization. Setting up COE IT Service delivery KPIs.
- Partner / Vendor management experience
Qualifications:
Minimum Experience Level:
5-12 Years
Report to:
Assistant Vice President
Employment Type: Full Time, Permanent
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