MIS SR Manager

Job Summary:
The MIS Manager is a senior leadership role responsible for overseeing the global Management Information Systems (MIS) operations, ensuring data integrity, and driving the development of strategic reporting solutions. This position involves leading a team of technical professionals focused on SQL development, Power BI reporting, and data transformation, as well as managing API integrations across various systems. The MIS Manager plays a critical role in delivering business insights to senior leadership, including C-level executives, while ensuring operational continuity and production support. The position reports directly to the Global IT Director based in Latin America.

Key Responsibilities:

• Enterprise Reporting and Strategic Alignment:
• Oversee the creation and delivery of strategic reporting, ensuring it aligns with business goals and provides actionable insights to leadership.
• Lead the coordination of reporting needs across regions (India, US, Latam), ensuring the appropriate delivery of data to global stakeholders, including C-level executives.
• API Integration and Data Management:
• Manage the integration of various business applications through APIs, ensuring seamless data flow across systems.
• Ensure the integrity, security, and accessibility of all data across the organization, supporting business needs with a global scope.
• Team Leadership and Operational Management:
• Lead a team of developers and technical specialists, managing both day-to-day operations and long-term strategic initiatives.
• Balance operational management with strategic vision, ensuring the team effectively responds to urgent needs while driving continuous improvement.
• Ensure the team operates with high efficiency and availability, meeting business demands and adhering to SLA metrics.
• Production Support and Urgency Management:
• Ensure timely resolution of production issues, with a focus on maintaining system uptime and addressing critical business needs.
• Implement processes for tracking and managing incidents, ensuring alignment with the company's operational goals.
• Cross-Functional Collaboration:
• Collaborate closely with other departments to understand their needs and work together to find the best solutions that align with the company's strategic goals.
• Work with business stakeholders to translate their requirements into actionable technical solutions, ensuring alignment with broader business objectives.

Qualifications:

• Bachelors degree in information technology, Computer Science, or a related field.
• 8+ years of experience in IT management, with a focus on managing global MIS operations and enterprise reporting.
• Proven experience in managing API integrations and data workflows.
• Strong understanding of Microsoft SQL, Power BI, and data transformation tools like Pentaho.
• Ability to balance operational management with strategic vision, ensuring the team meets business requirements while continuously improving technical capabilities.
• Excellent communication skills, with the ability to interact with both technical teams and non-technical business stakeholders.