Senior Executive - Customer Relationship Management

• Customer Relationship Management
  
• Strategic Planning and Execution
  
• Sales and Revenue Growth
  
• Customer Retention and Loyalty
  
• Market and Competitor Analysis
  
• Communication and Negotiation Skills
  
• Problem Solving and Conflict Resolution
  
• Team Leadership and Development
  
• Performance Metrics and Reporting
  
• Product Knowledge and Training
  
• Customer Feedback and Satisfaction
  
• Technology Utilization and CRM Tools
  
• Compliance and Regulatory Knowledge
  
• Cross-functional Collaboration
  
• Innovation and Continuous Improvement

Behavioral Competencies:

• Customer Focus
  
• Communication Skills
  
• Problem Solving
  
• Team Collaboration
  
• Emotional Intelligence
  
• Adaptability
  
• Conflict Resolution
  
• Time Management
  
• Decision Making
  
• Professionalism
  
• Product Knowledge
  
• Initiative and Pro activeness
  
• Leadership Skills
  
• Negotiation Skills