Manager - Loyalty

We are seeking a dynamic and results-driven Loyalty Manager to join our team. Loyalty program is one of our biggest pillars of the business which is aimed to generate a big value leveraging the Adani group and partner ecosystem. The ideal candidate will be responsible for owning the P&L, creating growth interventions to increase loyalty users on the platform, and managing partnerships essential for these growth initiatives. This role requires a strategic thinker who can collaborate effectively with product, marketing, and analytics stakeholders to drive business growth and create product roadmaps.

Key Responsibilities:

• P&L Ownership: Manage the profit and loss for the loyalty program, ensuring financial targets are met.
• Growth Interventions: Develop and implement strategies to increase the number of loyal users on the platform.
• Partnership Management: Identify, establish, and manage partnerships that are crucial for the growth interventions.
• Stakeholder Management: Collaborate with product, marketing, and analytics teams to align on business objectives and drive growth.
• Product Roadmaps: Create and manage product roadmaps to support the growth of the loyalty program.
• Customer Trends: Analyze and leverage customer trends in earning and redeeming reward points to enhance the loyalty program.
• Program Restructuring: Modify and restructure programs to increase customer repeat rates and enhance the value of the loyalty programs.

Qualifications:

• Proven experience in managing P&L and driving business growth.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience in creating and managing partnerships.
• Ability to develop and execute product roadmaps.
• Basic project management skills are a plus.

Preferred Skills:

• Experience in loyalty programs or customer engagement strategies.
• Familiarity with analytics and data-driven decision-making.