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Lead - Housekeeping
Adani Group
posted 9d ago
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Flexible timing
Key skills for the job
Job Description
- Previous experience with Housekeeping in a leadership role for 3 years from a chain international hotel in the capacity of Executive Housekeeper, Assistant Executive Housekeeper Rooms or Housekeeping Manager.
- Pre-opening experience is highly desired including managing operating equipment requirements for new hotel.
- Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff.
- Managing pre-opening planning to opening activities.
- Direct the daily housekeeping activities of the hotel and operations of Linen Room.
- Conduct frequent inspections of hotel guest rooms, lounges, FB (Food Beverage) outlets, public areas and heart of house, raise maintenance requests as needed; see pending tasks through to completion.
- Work with departmental leaders to promote good image and cleanliness, thereby delivering excellent guest services and achieve maximization of hotel occupancy.
- Promote quality service standards and ensure that the hotel provides its guests with excellent housekeeping services such as clean room, linen and services.
- Supervise housekeeping supervisory staff and ensure that they deliver a high level of service standard which are in line with performance standards established by the hotel, lounges and FB outlets.
- Review the operational procedures of housekeeping activities in the hotel, lounges and FB outlets with the intent of improving efficiency of housekeeping staff and cost reduction for the department through savings from manpower, amenities, etc
- Conduct performance development review of department staff. Guide and improve performance where there is a shortfall in performance.
- Attentive to staff concerns and requirements. Work towards staff retention in the department and provide necessary feedback to management for appropriate actions.
- Oversees Lost and Found management.
- Ensure all housekeeping equipment are kept in good working conditions and that they are serviced in accordance with the manufacturers recommendations, thereby protecting their long-term investment value.
- Supervise the proper inventory management of housekeeping supplies amenities and linen.
- Manage inventory and care of uniforms.
- Ensure adequate stocks are available to meet the operational requirements of all areas.
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Manage the department s expenses, including overtime, rostering and allowances in accordance to operational needs.
- Establishes long-range objectives and specifying the strategies and actions to achieve them.
- Under take preventative pest control measures in guest rooms, public areas and heart of house.
- Maintain highest standards of Quality Assurance and Guest Satisfaction in accordance with set KPIs.
- Ownership of Housekeeping Operating Manual and compliance including training.
- Monitor third party vendors that provide Housekeeping Department related services and ensure their contracted obligations are met consistently.
- Assume care of in-door plants, floral arrangements and seasonal decorations in guest rooms and public areas.
- Schedule, organize and monitor periodic and seasonal general cleaning of guest rooms public areas and heart of house space; liaise with Facilities department so that preventative maintenance can be carried out simultaneously.
- Work with management team to prepare the hotel s annual housekeeping budget.
- Ensures communications and follow-up on any problems, guest requests or special requirements.
- Responds swiftly and effectively in any hotel emergency or safety situation.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Saturday
No travel
Day Shift
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