Service Coordinator

JOB DESCRIPTION :

1. Maintain all service complaint register; arrange service engineer visits with co-ordination with Service manager.

2. Arrange ticketing for service engineer visits for out station as and when required.

3. Checking of vouchers and get it cleared form concern authorities i.e., checked and approved by Service Manager, Director.

4. Collection of payment and outstanding payments.

5. You will handle for all India Service revenue growth.

6. Monitoring for sending AMC offer every month for increase service revenue

7. Increase AMC and service component sales such as printers, calibration weights,

8. Give branch each 2 lac per month apx. 10 lacs out of if they achieve half too it’s come apx. 5 lacs and locally increase from 3 lac to 5 lac.

9. All lab instrument training to all engineers for service and installation.

10. Give the all-India branches commission 5% on AMC to increase the AMC revenue.

11. Make the resources list for lab instruments with spare parts.

12. Make service and calibration tag for balances to increase the service revenue.

13. Make engineers daily routine ask for the other instruments for service and calibration.

14. Other all earlier job responsibility remains same.

15. Follow-up for quotation given to customer for repair, spares and AMC.

16. Circulate at least 100 nos AMC quotation per month to customer through mail, through service engineer’s, branch offices, Resident Representative etc.