SME_HIM

Full Job Description - Quality and Training Manager

Quality is the promise we make to our customers and that is what results in client satisfaction and retention. If you love providing excellent service to our customers and are passionate about quality, you are the person we are looking for.

We are in Health Information Management. The service we provide in this department helps deliver the right information for the right patients. The patient chart is complete only when all this data is available as part of the patient chart. Physician review the complete chart and make the proper decisions for patient care.

We receive digital images of documents that are associated with patient care. These have to be read by humans, identify the patient to which this should be attached. Then, based on the content, these documents have to be classified into one of over 250 document types. This requires extensive knowledge of medical terminology including disease classification (ICD-10). This is paramount for providing proper care to the patient. What we deliver is imported by Electronic Health Records like NextGen, EPIC, Cerner etc. and available for the physicians within a few hours.

To deliver Quality, we believe that crucial elements are Training and the audit process with proper analysis and feedback to the operators.

Roles and Responsibilities

To deliver quality you have to:

Qualifications:

Minimum Bachelors degree in life sciences or and equivalent experience in the healthcare sector

Skills