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3.2

based on 20 Reviews

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8 Acqueon Technologies Jobs

Product Support Engineer

1-3 years

Chennai, Bangalore / Bengaluru

1 vacancy

Product Support Engineer

Acqueon Technologies

posted 29d ago

Job Description

Who we are:

Acqueons conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

As a Product Support Engineer in Acqueon, you will need .

  • Understand omni channel communication technologies and their role in the contact center
  • 5+ Years of experience as a product support engineer.
  • Good listening and comprehension skills.
  • Quick on your feet while consultatively working with the end customer to implement the solution
  • A natural ability to dig in and resolve technical issues in structured manner
  • Have a commitment to excellence in taking care of our customers and expect the same from others
  • Windows operating systems, MS SQL, IIS,
  • Hands-on experience on Log analysis, troubleshooting
  • Familiarity with IP Networking, SQL, and Rest APIs, Linux
  • Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
  • Previous experience with outbound contact center products is a plus
Key Skills:

Contact Center Outbound, SQL, AWS, Linux, Nginx, Redis

This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.


Employment Type: Full Time, Permanent

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What people at Acqueon Technologies are saying

Product Support Engineer salary at Acqueon Technologies

reported by 3 employees with 1-2 years exp.
₹4.4 L/yr - ₹8 L/yr
10% less than the average Product Support Engineer Salary in India
View more details

What Acqueon Technologies employees are saying about work life

based on 20 employees
77%
77%
67%
67%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Acqueon Technologies Benefits

Team Outings
Work From Home
Health Insurance
Gymnasium
Cafeteria
Job Training +6 more
View more benefits

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