Assistant Manager - TP Investigation

Role & responsibilities

• Take full responsibility of managing Motor Third Party Claims investigations which includes  allocation of cases to the external vendors, follow up for the reports and  QC of the investigation reports

• Manage all  queries related to Motor Third party claims investigation cases and laise with the external vendors and the Motor litigation team for quick resolution

• Ensure to get the investigation reports in the prescribed TAT

• To maintain and improve the quality in investigation reports from the vendors

• To provide  proactive assistance to the Motor Litigation team to  achieve customer delight and high-level customer satisfaction for the insured and internal stakeholder

• Must work efficiently  on set goals and work to avoid any escalations and maintain the relevancy  and quality while providing service to the stakeholders.

• To handle  vendor management and get the SLAs and documents from the vendors for empanelment/trainings etc.

Preferred candidate profile

The candidate must be a law graduate

Preferably having knowledge of MS Office and know how in Microsoft Excel

The candidate should be multilingual ( Atleast- Should speak Hindi/English) 

Experience in the insurance sector (claims department) at least three years of overall service.

Perks and benefits