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Accor Hospitality

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4.7

based on 75 Reviews

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912 Accor Hospitality Jobs

Connect Associate

AAPC India Hotel Management Pvt. Ltd.

 · 

4.7

 based on 75 Reviews

2-4 years

New Delhi

Connect Associate

Accor Hospitality

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Recruitment Learning and Development Training Training Management Training and Development Employee Engagement

+ 5 more

Job Description



About The Role :
  • Ensures all calls from guests and external calls are handled in a timely manner (answered within 3 rings) and professionally with Pullman & Novotel’s policies and procedures as a key factor.
  • Build rapport as first point of contact with Guests and provide personalized service

    •  Operational Processes 
  • Answer all incoming calls.
  • Records and channels guest request to appropriate departments using HotSOS
  • Performs follow-up calls to guests concerned to ensure service facility defect has been rectified to satisfaction.
  • Makes operator assisted calls
  • Records guest’s messages
  • Ensures correct transmission and receipt of facsimile.
  • Accurately records all requests for wake-up calls and ensures they are handled correctly.
  • Accurately posts the charges for operator assisted and collect calls.
  • Knows the hotel and all its facilities, the department and section heads, the responsibilities of each department, the office extension numbers and its respective operation hours.
  • Knows the functions and in operating the fax machines.
  • Checks the log printers at regular intervals to ensure that the interface system is in working order.
  • Checks “Interface Lost Posting” dummy folio in PMS on an hourly basis to ensure there are no postings that are not posted to a guest folio.
  • Ensures that the console is always in good working order and the work area is neat and clean at all times.
  • Knows how to handle the telephone, radio / music and video equipment.
  • Knows all the Emergency Procedures of the hotel and how to handle them.

    •  Administration 
  • Follow up on traces for the department in Opera PMS
  • Have Forms & Formats printed and ready to ensure efficiency in daily tasks

    •  Safety & Security  
  • Ensures the highest level of safety and security by complying with training programs that deliver a high degree of awareness amongst team.
  • Has knowledge of Emergency Procedures and is aware of roles in an Emergency.

    •  Environmental Responsibility – Planet 21 
  • Follow the environmental initiatives of Accor.
  • Acclimates with Accor’s environmental charter initiatives into daily practices

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Associate roles with real interview advice

    What people at Accor Hospitality are saying

    Associate salary at Accor Hospitality

    reported by 2 employees
    ₹2.3 L/yr - ₹2.9 L/yr
    65% less than the average Associate Salary in India
    View more details

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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