Activity Manager

Program Development:

• Design and implement a diverse range of activities and programs, including wellness, cultural, recreational, and entertainment events, catering to various guest demographics (families, couples, solo travelers, etc.).
• Create seasonal activity schedules that align with guest preferences and local attractions.

Guest Engagement:

• Interact with guests to promote participation in hotel activities and gather feedback to improve offerings.
• Ensure activities foster a welcoming and inclusive environment.

Team Leadership:

• Recruit, train, and manage activity staff, ensuring excellent service delivery.
• Provide ongoing coaching and performance evaluations to maintain high standards of guest engagement.

Operational Management:

• Oversee the daily operations of activity programs, ensuring they run smoothly and on time.
• Monitor inventory of supplies and coordinate with vendors for materials or equipment needed for activities.

Budget Management:

• Develop and manage budgets for the activities department, ensuring cost-efficiency while delivering quality experiences.
• Track expenses and report on financial performance of the department.

Safety and Compliance:

• Ensure all activities comply with safety regulations and hotel policies.
• Conduct regular risk assessments and address any hazards related to activities or events.

Marketing and Promotion:

• Collaborate with the marketing team to promote activities through social media, newsletters, and in-house materials.
• Develop packages or promotions that combine activities with other hotel services.

• Ability to share culture, stories and lifestyle with guests in an engaging manner.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Additional certification(s) in Recreation will be an advantage (Lifeguarding, First Aid, CPR)
• Bachelor s degree in Hospitality Management or related field preferred
• Proven experience in a luxury environment
• Knowledge of the local area and its attractions is a plus