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235 Access Points Jobs in Thane

Senior Customer Service Associate

1-5 years

₹ 2.5 - 4.5L/yr

Mumbai, Thane, Goregaon

20 vacancies

Senior Customer Service Associate

Teleperformance

posted 1mon ago

Job Description

Roles & Responsibilities

  • Resolve customers follow up queries by contacting vendors and suppliers.
  • Make Outbound calls and send emails on behalf of the customer to get their travel queries sorted.
  • Responding to queries on emails that are received from vendors and suppliers.
  • Sending non templated emails with empathy and care
  • Should have eye for detail and good problem-solving ability.
  • Proficient in navigating various client tools.

Rounds of Interviews

  • HR Screening
  • Assessment
  • Operations Round

CTC Details

  • Upto 4.5 lacs per annum

Perks and benefits

  • 5days work and 2day off (Rotational)
  • PF
  • Insurance
  • 2 way Cab Facilities

Work location


Teleperformance Global Services Private Limited, Aspee House, Malad - Marve Rd, opp. IOB Bank, Malad West, Maharashtra 400064



HR Contact


Vamsi - 9618610870

Vishal - 8688233545


Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Senior Customer Service Associate roles with real interview advice

What people at Teleperformance are saying

3.1
 Rating based on 223 Senior Customer Service Associate reviews

Likes

There's nothing good. They will Just let you go for reason all of a sudden on any given day. They claim to be top 25 companies in the world. Visit Gurgaon sites once. U ll feel a domestic process is better than Teleperformance. They will do everything electronically but management is going to kill this company once and for all

Dislikes

Their meals, cab facility, senior management are poisonous. People just reaching on operations are being told they are released after just 1 month on the floor. The reason was because agents were getting too much avail time and yes to any new comer there are no systems on the floor. Beware of the vicious snake ready to bite the behind.

  • Skill development - Poor
  • +5 more
Read 223 Senior Customer Service Associate reviews

Senior Customer Service Associate salary at Teleperformance

reported by 942 employees
Lock Unlock
₹1 L/yr - ₹5.2 L/yr
At par with the average Senior Customer Service Associate Salary in India
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