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51 Access Control System Jobs in Hyderabad / Secunderabad

Administrator

Wipro Limited

3.7

based on 53.4k Reviews

5-10 years

Hyderabad / Secunderabad

1 vacancy

Administrator

Wipro

posted 13d ago

Job Role Insights

Key skills for the job

Venture Capital Restaurant Javascript Splunk Admin Postgresql Perl

+ 13 more

Job Description

About The Role :

Role Purpose

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction

Do

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters

Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep

Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe

Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

Provide an acceptance and immediate resolution to the high priority tickets/ service

Installing and configuring software/ hardware requirements based on service requests

100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

Provide application/ user access as per client requirements and requests to ensure timely solutioning

Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction

Coordinate with on-site team for complex problem resolution and ensure timely client servicing

Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Deliver
No Performance Parameter Measure 1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails

At least 5+ years of experience in Enterprise Integration/Middleware Solutions, API Management in building solutions and architectural frameworks & experience in API Development and Strategy

Extensive project experience with designing and implementing APIs using Apigee Edge

At least 2 years of experience in implementing API Security and Access Control

Knowledge of API best practices and performance tuning API Analytics - generation of custom reports and integration with external tools like Splunk

Knowledge of build and deployment methodologies with Apigee across environments

Experience on IBM WebSphere Datapower Integration Appliances XI52, IDG

Must have expertise in Scripting languages like JavaScript, Perl, Unix, etc.

Experience in IBM DataPower and IBM API Connect.configuring Multi-Protocol Gateways in DataPower appliances.

Extensive programming skills and development experience in XSLT and Gateway script.