Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Citrix Virtual Apps and Desktop Administration

Good to have skills :Workplace Technology Solutions
Minimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and ensuring smooth operations.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide ongoing support to clients, addressing their queries and issues.- Troubleshoot system or application issues and provide timely resolutions.- Collaborate with the team to identify and implement improvements to enhance system performance.- Stay updated with the latest industry trends and technologies related to the system or application.- Assist in the documentation of system or application processes and procedures.
Professional & Technical Skills:- Must To Have Skills:Proficiency in Citrix Virtual Apps and Desktop Administration.- Good To Have Skills:Experience with Workplace Technology Solutions.- Strong understanding of system or application administration and troubleshooting.- Experience in managing and maintaining Citrix Virtual Apps and Desktop environments.- Knowledge of virtualization technologies and concepts.- Familiarity with ITIL processes and best practices.- Excellent problem-solving and analytical skills.- Effective communication and interpersonal skills.
Additional Information:- The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Kolkata office.- A 15 years full-time education is required.

Qualifications 15 years full time education