Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Cloud Unified Communication Operations



Good to have skills :NA
Minimum


5 year(s) of experience is required



Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure smooth operation of production and development systems- Perform basic and intermediate level troubleshooting- Implement technology at the operating system-level
Professional & Technical Skills:- Must To Have Skills:Proficiency in Cloud Unified Communication Operations- Strong understanding of network and server operations- Experience in hardware/software support- Knowledge of software solutions/vendors/brands- Hands-on troubleshooting skills
Additional Information:- The candidate should have a minimum of 5 years of experience in Cloud Unified Communication Operations- This position is based at our Bengaluru office- A 15 years full time education is required


Qualifications

15 years full time education