Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Incident Management


Good to have skills :Service Integration and Management (SIAM), Infrastructure Service Management
Minimum
7.5 year(s) of experience is required


Educational Qualification :Graduate or above

Summary:As an Application Tech Support Practitioner, you will be responsible for acting as the interface between the client and the system or application. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, using exceptional communication skills to keep world-class systems running.
Roles & Responsibilities:

Provide ongoing support to clients, acting as the interface between the client and the system or application.

Accurately define client issues and interpret and design resolutions based on deep product knowledge.

Ensure quality of service delivery, utilizing exceptional communication skills to keep world-class systems running.

Collaborate with cross-functional teams to ensure seamless service delivery, utilizing expertise in incident management and service integration and management (SIAM).

Stay updated with the latest advancements in infrastructure service management and cloud technologies, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:

Must To Have Skills:Expertise in incident management.

Good To Have Skills:Service integration and management (SIAM), infrastructure service management.

Strong understanding of cloud technologies and infrastructure management.

Experience in collaborating with cross-functional teams to ensure seamless service delivery.

Solid grasp of incident management processes and procedures.

Excellent communication skills, with the ability to accurately define client issues and interpret and design resolutions based on deep product knowledge.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in incident management.

The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions.

This position is based at our Bengaluru office.


Qualifications
Graduate or above