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Inbound Sales Representative New Assoc

1-3 years

Mumbai

Inbound Sales Representative New Assoc

Accenture

posted 28d ago

Job Description

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support



Designation:
Inbound Sales Representative New Assoc



Qualifications:
Any Graduation



Years of Experience:
1 to 3 years



What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.



What are we looking for?
  • Ability to perform under pressure
  • Ability to work well in a team
  • Adaptable and flexible
  • Results orientation
  • Written and verbal communication


    Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shifts


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    Inbound Sales Representative salary at Accenture

    reported by 2 employees with 2-3 years exp.
    ₹4.1 L/yr - ₹5.3 L/yr
    5% more than the average Inbound Sales Representative Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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