Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Service Desk Management, Service Desk Voice Support



Good to have skills :NA
Minimum



5 year(s) of experience is required



Educational Qualification :Bachelor Degree or Gradutaion


Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, interpreting and designing resolutions based on deep product knowledge, and ensuring world-class systems are running smoothly.
Roles & Responsibilities:

Provide service desk voice support to clients, accurately defining and interpreting issues to design effective resolutions.

Manage service desk operations, ensuring world-class systems are running smoothly.

Interface with clients to maintain ongoing communication and provide exceptional customer service.

Utilize deep product knowledge to accurately define and interpret client issues, designing effective resolutions to ensure client satisfaction.Preparing weekly/monthly client reports Strong people management skillsOpen for 24x7 shifts
Professional & Technical Skills:

Must To Have Skills:Experience in Service Desk Voice Support and Service Desk Management.

Good To Have Skills:Knowledge of Cloud Technologies and Application Support.

Strong communication skills and ability to interface with clients effectively.

Ability to accurately define and interpret client issues, designing effective resolutions based on deep product knowledge.

Experience in managing service desk operations and ensuring world-class systems are running smoothly.
Additional Information:

The candidate should have a minimum of 5 years of experience in Service Desk Management.

The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions.

This position is based at our Gurugram office.


Qualifications

Bachelor Degree or Gradutaion