Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :ServiceNow IT Service Management

Good to have skills :Microsoft Azure PaaS
Minimum 5 year(s) of experience is required

Educational Qualification :Graduate
Summary:As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems using ServiceNow IT Service Management. Your typical day will involve working with Microsoft Azure PaaS and collaborating with cross-functional teams to ensure seamless operations.
Roles & Responsibilities:

Provide technical support for critical business systems, identifying and resolving issues in a timely manner.

Collaborate with cross-functional teams to ensure seamless operations and identify areas for improvement.

Develop and maintain technical documentation, including standard operating procedures and knowledge base articles.

Participate in incident management and problem management processes, ensuring timely resolution of issues.

Contribute to the development and implementation of automation and monitoring tools to improve system performance and availability. Professional & Technical Skills:

Must To Have Skills:Experience with ServiceNow IT Service Management.

Must To Have Skills:Strong understanding of incident management and problem management processes.

Good To Have Skills:Experience with Microsoft Azure PaaS.

Solid understanding of ITIL framework and best practices.

Experience with scripting languages such as PowerShell or Python.

Strong analytical and problem-solving skills. Additional Information:

The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.

This position is based at our Bengaluru office.QualificationGraduate