Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :ControlM Administration

Good to have skills :Cloud Infrastructure
Minimum 3 year(s) of experience is required

Educational Qualification :15 Years of full time education

Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Must have skills :ControlM scheduling and AdministrationKey Responsibilities:

Manage, maintain, and optimize Control-M environments, ensuring efficient job scheduling and workflow automation.

Develop and implement job scheduling policies and procedures to improve operational efficiency and reliability.

Monitor and troubleshoot Control-M job failures, performance issues, and system errors, providing timely resolutions.

Collaborate with application developers, system administrators, and other stakeholders to integrate Control-M with various applications and systems.

Create and maintain detailed documentation for job schedules, workflows, and system configurations.

Implement and support Control-M upgrades, patches, and new releases.

Perform regular system health checks, capacity planning, and performance tuning.

Ensure compliance with IT policies, security standards, and regulatory requirements.

Provide on-call support as part of a rotation schedule to address critical issues and maintain system availability.

Train and mentor junior staff and provide guidance on best practices and industry standards.Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

Minimum of 5 years of hands-on experience with BMC Control-M in a complex enterprise environment.

Strong understanding of job scheduling concepts, batch processing, and automation techniques.

Proficient in scripting languages such as Shell, Perl, Python, or PowerShell.

Experience with integrating Control-M with various applications, databases, and operating systems (Windows, Linux, Unix).

Knowledge of ITIL processes and experience in an ITIL-based environment is a plus.

Excellent problem-solving skills and the ability to work under pressure to meet deadlines.

Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Experience with other job scheduling tools and platforms is a plus.Qualifications15 Years of full time education