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Accenture

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3.9

based on 52.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

27795 Accenture Jobs

Service Delivery Ops Analyst

Accenture Solutions Pvt Ltd

3.9

based on 52.8k Reviews

3-5 years

₹ 2.4 - 9.28L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Service Delivery Ops Analyst

Accenture

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Recruitment Training Training and Development Service Delivery Management Compensation Process Improvement

+ 6 more

Job Description

Skill required: Compensation & Benefits - Compensation Administration Process Design

Designation: Service Delivery Ops Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do?
"Process Support :

Read, understand and analyze client process as per the business rules as a subject matter expert.

Execute the process accurately and timely as a hands-on processor.

Master the given process and help the team members to overcome process related queries

Escalate issues and seek advice when faced with complex issues/problems.

Pay close attention to quality of written and verbal English skills within Team.

Creates a logical plan, realistic estimates and schedule for an activity or project segment.

Ensure LWI's are followed and updated regularly and train the team members on process updates.

Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.candidates with Compensation & Benefits experienceThe Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan.

What are we looking for?

Ability to work well in a team

Problem-solving skills

Roles and Responsibilities: "Process Support :

Read, understand and analyze client process as per the business rules as a subject matter expert.

Execute the process accurately and timely as a hands-on processor.

Master the given process and help the team members to overcome process related queries

Escalate issues and seek advice when faced with complex issues/problems.

Pay close attention to quality of written and verbal English skills within Team.

Creates a logical plan, realistic estimates and schedule for an activity or project segment.

Ensure LWI's are followed and updated regularly and train the team members on process updates.

Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

Perform â€œRoot Cause Analysisâ€ on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

Participates in various internal or client initiatives related to Process.

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :

Plan proper allocation of work.

Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.

To be available on the floor through the day to resolve process related issues.

Participate in Team building activities & Organizational initiatives.

Complete training need analysis for the team on timely manner through quality reports and knowledge tests

Follow the Quality Check and Audit mechanism within process to ensure delivery on SLA's.

Ensure and maintain the security and confidentiality of client data.

Assist in training/educating team assigned team members on learning and acquireing skills in process."

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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What people at Accenture are saying

3.9

Rating based on 55 Operations Analyst reviews

Anonymous · Finance in Gurgaon / Gurugram, Haryana

Likes

Accenture is very good company and it has lot of perks. Company very good in terms of payout.

Dislikes

In accenture lot of politics happens in every project and just because of this people will not get the promotions on time. Accenture should work on it.

Read 55 reviews