Total Rewards Analyst

Skill required: Compensation & Benefits - Compensation Program Design


Designation: Total Rewards Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years

Language - Ability:English - Advanced


What would you do?
This Role involves deeper understanding of the Comp & Benefits & Leveraging expertise to solve specific problems pertaining to Comp & Benefits .Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication. Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Basic Leadership and coaching skills

Team Work & Collaboration

Self driven

Flexibility to work in Shifts.

Results / target oriented

Multi-cultural awareness

Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Resilience and ability to work under pressure

Good organizational, prioritization and multi-tasking skills to deliver to deadlines

Analytical and problem-solving skills.

Demonstrate high levels of confidentiality

Attention to detail & quality driven – in communications and all system transactionsThe Communication Incentive Compensation Management team is focused on administering the incentive management activities business processes, compensation plan development and communication industry implementations.

Knowledge of Copensation & Benefits management and Performance management processes

Strong MS Office and Excel skills

Strong command on written and verbal English language

Proficient with Business Excellence Practice


What are we looking for?

Talent Strategy

Adaptable and flexible

Problem-solving skills

Detail orientation

Ability to establish strong client relationship

Results orientationTeam Support :

Plan proper allocation of work.

Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.

To be available on the floor through the day to resolve process related issues.

Participate in Team building activities & Organizational initiatives.

Complete training need analysis for the team on timely manner through quality reports and knowledge tests

Follow the Quality Check and Audit mechanism within process to ensure delivery on SLA's.

Ensure and maintain the security and confidentiality of client data.

Assist in training/educating team assigned team members on learning and acquireing skills in process.

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Process Support :

Read, understand and analyze client process as per the business rules as a subject matter expert.

Execute the process accurately and timely as a hands-on processor.

Master the given process and help the team members to overcome process related queries

Escalate issues and seek advice when faced with complex issues/problems.

Pay close attention to quality of written and verbal English skills within Team.

Creates a logical plan, realistic estimates and schedule for an activity or project segment.

Ensure LWI's are followed and updated regularly and train the team members on process updates.

Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

Perform “Root Cause Analysis†on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

Participates in various internal or client initiatives related to Process.

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

 
Qualifications 
Any Graduation