Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :VMWare Cloud Administration


Good to have skills :NA
Minimum 7.5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations.


Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Manage and resolve client issues promptly and effectively.
- Interpret client requirements and design appropriate solutions.
- Ensure smooth operation of systems and applications.
- Collaborate with clients to understand their needs and provide exceptional support.


Professional & Technical Skills:
- Must To Have Skills:Proficiency in VMWare Cloud Administration.
- Good To Have Skills:Experience with cloud platforms such as AWS or Azure.
- Strong understanding of virtualization technologies and concepts.
- Experience in managing and troubleshooting VMWare environments.
- Knowledge of networking and storage concepts in virtualized environments.

Additional Information:
- The candidate should have a minimum of 7.5 years of experience in VMWare Cloud Administration.
- This position is based at our Mumbai office.
- A 15 years full-time education is required.


Qualifications

15 years full time education