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Network & Svcs Operation Associate

1-3 years

Navi Mumbai

Network & Svcs Operation Associate

Accenture

posted 1d ago

Job Role Insights

Flexible timing

Job Description




Skill required:
Network Billing Operations - Problem Management


Designation:
Network & Svcs Operation Associate


Qualifications:
Any Graduation


Years of Experience:
1 to 3 years


What would you do?
Customer facing voice-based billing process, for english and spanish speaking customers Serve over 27 services for a US based telecom companyWe:Provide 1st call resolutionConnect customer to correct departmentReview customer query and open a disputeRespond to customer emails / write to our counterparts in different departments


What are we looking for?
proficient in Spanish Languageproficient in Spanish Language

Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shifts

    Qualifications

    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

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    What people at Accenture are saying

    4.0
     Rating based on 96 Operations Associate reviews

    Likes

    Good company culture

    Dislikes

    Not liked current project process

    Read 96 reviews

    Operations Associate salary at Accenture

    reported by 704 employees
    ₹1.5 L/yr - ₹7.2 L/yr
    12% more than the average Operations Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.9k employees
    66%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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