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Accenture

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3.9

based on 53.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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27023 Accenture Jobs

HR Service Delivery Analyst

Accenture Solutions Pvt Ltd

 · 

3.9

 based on 53.1k Reviews

3-5 years

Gurgaon / Gurugram

HR Service Delivery Analyst

Accenture

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Recruitment Workday Servicenow HR Operations Human Resource Management

+ 10 more

Job Description




Skill required: Employee Services - Workday Talent Management


Designation: HR Service Delivery Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years

Language - Ability:English - Advanced


What would you do?
 Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
  • Knowledge of US LOA leave of absence, Manage FMLA leaves, Accomodation and coordinator role.
  • Working knowledge of creating billing notices for US leaves.
  • Knowledge of Employee
  • Strong MS Office and Excel skills
  • Strong command on written and verbal English language
  • Proficient with Business Excellence Practice
  • Knowledge of Successfactors / Workday & ServiceNow
  • Must have good customer service and administrative organizational skills
  • Good analytical skills
  • Good data entry
  • Detail oriented, critical thinker,Employee Services - More into query/case managementProcess Support :
  • Read, understand and analyze client process as per the business rules as a subject matter expert.
  • Execute the process accurately and timely as a hands-on processor.
  • Master the given process and help the team members to overcome process related queries
  • Escalate issues and seek advice when faced with complex issues/problems.
  • Pay close attention to quality of written and verbal English skills within Team.
  • Creates a logical plan, realistic estimates and schedule for an activity or project segment.
  • Ensure LWI's are followed and updated regularly and train the team members on process updates.
  • Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
  • Perform â"Root Cause Analysisâ" on iThe Workday Talent Management team is responsible for designing, developing, implementing, and managing business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.


    What are we looking for?
  • Adaptable and flexible
  • Problem-solving skills
  • Detail orientation
  • Written and verbal communication
  • Ability to perform under pressure
  • Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels
  • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
  • Resilience and ability to work under pressure
  • Good organizational, prioritization and multi-tasking skills to deliver to deadlines
  • Analytical and problem-solving skills.
  • Demonstrate high levels of confidentiality
  • Attention to detail & quality driven – in communications and all system transactions
  • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
  • Basic Leadership and coaching skills
  • Team Work & Collaboration
  • Self driven
  • Flexibility to work in Shifts.
  • Results / target oriented
  • US cultural awareness
  • Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.

    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • In this role you may have limited exposure with clients and/or Accenture management
  • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
  • The decisions you make impact your own work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work
  • Please note that this role may require you to work in rotational shifts

    Qualifications
    Any Graduation

    • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture roles with real interview advice

    People are getting interviews at Accenture through

    (based on 5.2k Accenture interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    33%
    18%
    18%
    13%
    4%
    2%
    12% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Accenture are saying

    3.6
     Rating based on 55 HR Service Delivery Analyst reviews

    Likes

    Everything is great when the client is great

    Dislikes

    A bad client gurantees and indicates obstacles in your career coz management is not able to handle the tantrums of the client

    Read 55 reviews

    HR Service Delivery Analyst salary at Accenture

    reported by 724 employees with 2-11 years exp.
    ₹2.6 L/yr - ₹10.1 L/yr
    At par with the average HR Service Delivery Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 53.1k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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