Application Support Engineer

Project Role :Application Support Engineer




Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills :Software License Management



Good to have skills :ServiceNow Software Asset Management (SAM)
Minimum

3 year(s) of experience is required



Educational Qualification :15 years full time education

Key Responsibilities:-1.Service request management for IMAC tickets Discovery and software inventory reconciliation.2.Gap analysis and reporting Scheduled Reporting3.Maintain currency on policy and process documents.4.Track license renewals and warranty data in support of refresh as well as end of life processes.
Technical Experience:-

Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica)

Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM

Good understanding of publisher contracts, license metrics and product use rights

Experience in creation of entitlements, license overview report and contracts.

Experience in handling software license requests and performing technical validation
Professional Attributes:-Excellent written and oral communication skills
Educational Qualification:-Graduate with 15 years of education
Additional Information:-Flexible shift timing


 Qualifications 

15 years full time education