Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :EMC Storage Area Network (SAN) Administration


Good to have skills :NA
Minimum 3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the system or application.

Key Responsibilities:

Knowledge and practical experience of DELL and EMC Storage technologies and Storage domain.

Have a practical working knowledge EMC VMAX and EMC Power max, EMC Extreme IO and Vplex Storage Boxes with replication technologies such as Time finder Operations SRDF SYNC IQ.

Strong expertise in building, administering, managing EMC products such as EMC VMAX (Preferably VMAX3 and Power Max), EMC Unity devices and Data domain.

Strong Expertise in managing Cisco SAN switches.

Strong Expertise in SRDF configuration and troubleshooting.

Good knowledge in troubleshooting complex performance issues related to the above products

Technical Expertise NAS & SAN Storage technologies from NetApp, Client, Client & EMC Storages Power Max 8k and 2k and Cisco SAN Switches.

Provide performance tuning and troubleshooting of all DELL storage technologies

Performance analysis of the environment is mandatory requirement

Storage System administration functionality and exploitation Assessments and Health Checks installation cabling troubleshooting

Exposure to replication technologies and Data Protection techniques Snapshots Clone etc

Good working knowledge Cisco Fabric Switches

Design, implement, and manage storage solutions using Dell EMC Power Max systems.

Configure and manage SRDF/A, SRDF/S, and SRDF/Metro for high availability and disaster recovery.

Implement and manage Snap VX and Secure Snaps for efficient data protection and replication.

Collaborate with VMware administrators to integrate storage solutions seamlessly within the VMware.

Monitor storage performance and provide tuning and optimization recommendations.

Troubleshoot and resolve complex storage-related issues.

Develop and maintain comprehensive documentation for storage configurations, procedures, and best

Provide training and knowledge transfer to internal teams and client staff as needed.

Stay current with industry trends and emerging technologies to recommend and implement innovative storage solutions.

In-depth knowledge and hands-on experience with SRDF/A, SRDF/S, SRDF/Metro, and Snap VX with Secure Snaps.

Strong understanding of VMware environments and integration with enterprise storage solutions.

Proven experience in designing and implementing high-availability and disaster recovery solutions.

Excellent problem-solving skills and the ability to work under pressure.

Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Relevant certifications (e.g., Dell EMC Proven Professional, VMware VCP) are a plus.

Preferred Skills:

Experience with other storage technologies and vendors (e.g., NetApp).

Familiarity with scripting and automation tools (e.g., PowerShell, Ansible).

Understanding of SAN and NAS architectures.

Experience with data migration projects.



Professional & Technical Skills:
- Must To Have Skills:Proficiency in EMC Storage Area Network (SAN) Administration.
- Strong understanding of storage area network concepts and protocols.
- Experience in configuring and managing EMC storage systems.
- Knowledge of SAN troubleshooting techniques and tools.
- Familiarity with storage virtualization technologies.
- Good To Have Skills:Experience with storage area network security.
- Recommendation:Familiarity with other storage technologies such as NAS and DAS.

Additional Information:
- The candidate should have a minimum of 4-6 years of experience in EMC Storage Area Network (SAN) Administration.
- A 15 years full-time education is required.nan