Operations Engineer

Project Role :Operations Engineer


Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills :ServiceNow


Good to have skills :NA
Minimum
3 year(s) of experience is required


Educational Qualification :15 years full time education
Job Overview:The ServiceNow Administrator will be responsible for the effective administration, configuration, and maintenance of the ServiceNow platform. This role will involve managing ServiceNow instances, developing and maintaining system functionality, and ensuring optimal performance of the platform to meet organizational needs.Key Responsibilities:

Platform Administration:oAdminister and maintain ServiceNow instances, including configuration, upgrades, and patches.oMonitor system performance and troubleshoot issues to ensure the platform operates smoothly.oManage user accounts, roles, and permissions.

Configuration and Customization:oConfigure and customize ServiceNow applications and modules based on business requirements.oDevelop and implement workflows, business rules, and data transformations.oCreate and manage Service Catalog items, Knowledge Base articles, and Forms.

Incident and Problem Management:oAddress and resolve incidents and service requests related to the ServiceNow platform.oIdentify and document problems and work with technical teams to find solutions.

Reporting and Dashboards:oDevelop and maintain reports, dashboards, and performance analytics to provide insights into system usage and performance.oCreate custom reports and queries as needed.

Integration and Scripting:oSupport integrations between ServiceNow and other enterprise systems.oWrite and maintain scripts using JavaScript and other technologies as needed for custom functionality.

Documentation and Compliance:oMaintain up-to-date documentation of configurations, processes, and procedures.oEnsure compliance with organizational policies and industry regulations.

Developing ATF:Develop ATF test case and test suites

Change management:Has knowledge of change management and should be well versed with creation of change.

Log Check:Has knowledge on how to check logs for events and scheduled jobs
Additional Information:

The candidate should have a minimum of 3 years of experience in ServiceNow.

A 15 years full time education is required.


Qualifications
15 years full time education