Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Desk Management


Good to have skills :NA
Minimum
7.5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing excellent support to clients, resolving technical issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure timely resolution of client issues and technical problems.

Collaborate with clients to understand their needs and provide appropriate solutions.

Maintain a deep understanding of the system or application and its functionalities.

Conduct thorough analysis of client issues and provide accurate resolutions.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management.

Strong understanding of IT support processes and best practices.

Experience in troubleshooting and resolving technical issues.

Excellent communication and interpersonal skills.

Good To Have Skills:Experience with incident management tools.

Knowledge of ITIL framework and practices.

Familiarity with remote support tools.

Ability to prioritize and manage multiple tasks effectively.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Service Desk Management.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

 
Qualifications 
15 years full time education