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23354 Accenture Jobs

Infra Tech Support Practitioner

5-10 years

Bangalore / Bengaluru

1 vacancy

Infra Tech Support Practitioner

Accenture

posted 15hr ago

Job Description



Project Role :
Infra Tech Support Practitioner


Project Role Description :
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Incident Management


Good to have skills :
NA
Minimum
5 year(s) of experience is required


Educational Qualification :
15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels.
Roles & Responsibilities:
  • Expected to be an SME
  • Collaborate and manage the team to perform
  • Responsible for team decisions
  • Engage with multiple teams and contribute on key decisions
  • Provide solutions to problems for their immediate team and across multiple teams
  • Ensure smooth functioning of production and development systems
  • Perform hardware and software support
  • Troubleshoot and resolve technical issues
  • Configure services on various platforms
  • Implement technology at the operating system-level
    Professional & Technical Skills:
  • Must To Have Skills:Proficiency in Incident Management
  • Strong understanding of IT infrastructure
  • Experience in troubleshooting hardware and software issues
  • Knowledge of operating systems and network areas
  • Familiarity with software solutions/vendors/brands
  • Good To Have Skills:Experience with ITIL framework
    Additional Information:
  • The candidate should have a minimum of 5 years of experience in Incident Management
  • This position is based at our Bengaluru office
  • A 15 years full time education is required

     
    Qualifications
     
    15 years full time education

  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    Practitioner salary at Accenture

    reported by 5 employees
    ₹3 L/yr - ₹7 L/yr
    43% more than the average Practitioner Salary in India
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    What Accenture employees are saying about work life

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    66%
    85%
    68%
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    Flexible timing
    Monday to Friday
    No travel
    Day Shift
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    Accenture Benefits

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    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
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    71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
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