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25353 Accenture Jobs

Service Delivery Operations Representati

2-4 years

Bangalore / Bengaluru

1 vacancy

Service Delivery Operations Representati

Accenture

posted 5d ago

Job Description


Project Role :
Service Delivery Operations Representati


Project Role Description :
Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills :System Monitoring Tools & Techniques

Good to have skills :
NA
Minimum 2 year(s) of experience is required

Educational Qualification :
Graduation

Must have skills:Must have 3 to 5 years of CA7 Operations/Administrator experience.Provide L2 support for CA7 Operations and Batch Scheduling.Should be able to schedule jobs.Define priorities of jobs, define dependences of jobs in complex environmentsDesign application via CA7Fix of any job failure, real time batch control.Coordinate with application team to fix the batch issues.Coordinate with Vendor to fix any issues with tool.Handle escalations and provide recommendations/updates as neededWell versed with incident lifecycle managementExperience to perform people management tasks - track performance and behavior. Client communication
Good to have skills:Knowledge on different monitoring tools.Service Delivery and SupportCompliance ManagementProject ManagementTechnology TransitionProcess OptimizationKnowledge on Service Management (INC/SR/CHG/PRB)Certification (ITIL4, PMP, cloud)Roles and responsibility:Define system administration requirements and policies.Develop and document in the standards and procedures manual procedures for performing system administration that meet requirements and adhere to defined policies.Review and approve systems administration procedures.Set up and manage end user and administrative accounts and perform access control to batch environment.Perform system or component configuration changes necessary to batch tools in conformance with Change Management requirements.Provide agent monitoring and troubleshooting.Manage patching and upgrade for agent and server as per the latest release.Provide vendor management for batch tool.Perform internal and external quarterly audit.Participate in Root Cause Analysis RCA.Participate in Disaster recovery process.Team management and Customer facing.Good knowledge on ITIL concepts (Incident, problem & change management skills)Available for on-call scheduling with some evening and weekend work being required.Excellent verbal and written communication skills.

Qualifications
Graduation

Employment Type: Full Time, Permanent

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What people at Accenture are saying

3.9
 Rating based on 7 Operations reviews

Likes

Bad management team & career growth

Dislikes

With people and management doing politics, No salary growth.

Read 7 reviews

Operations salary at Accenture

reported by 54 employees
₹2.3 L/yr - ₹12.1 L/yr
89% more than the average Operations Salary in India
View more details

What Accenture employees are saying about work life

based on 52.9k employees
66%
85%
68%
76%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Accenture Benefits

Free Transport
Cafeteria
Work From Home
Gymnasium
Health Insurance
Soft Skill Training +6 more
View more benefits

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Accenture Bangalore / Bengaluru Office Location

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Bengaluru Office
71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
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