Business Analyst

Project Role : Business Analyst



Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.

Must have skills : ServiceNow


Good to have skills : NA
Minimum
2  year(s) of experience is required


Educational Qualification : 15 years full time education

You will collaborate with project, operations managers, and architects to establish strongpartnerships with the client's business teams. This involves a deep understanding of the client'sbusiness goals, fostering rapport and trust. You will play a crucial role in translating both business and technical requirements into user stories and acceptance criteria. This translation ensures a cohesive understanding and alignment across diverse cross-functional teams involved in the project.

Sound working knowledge of the Now Platform and core architecture and IT Service Management modules, including Service Catalog, Incident, Change, CMDB, Asset Management, Service Level, Knowledge, Mobile Agent, and Self-Service Portal

Conduct thorough requirements gathering, asking the right questions to stakeholders,including tower owners, business unit managers, subject matter experts, and end user testers.

Employs various methods, including unstructured and structured interviews, prepared documents or questionnaires, document review, observation, and prototyping.

Translate business and technical requirements into user stories and acceptance criteria,ensuring a common understanding across cross-functional teams.

Validate and confirm responses, ensuring no room for misinterpretation after requirementsgathering.

Collaborate with managers and architects to establish partnerships with business teams toensures a deep understanding of the client's business goals and requirements.

Assist in managing and executing testing activities, ensuring that solutions meet requirements and quality standards.
Qualifications:

2 year of related experience

1+ year of experience as ServiceNow Business Analyst

ServiceNow Certified System Administrator

ServiceNow Micro-Certification

Strong understanding of ITSM processes and best practices.

Experience with ServiceNow integrations (REST API, SOAP, etc.).
Qualifications 
15 years full time education