Application Support Engineer

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Infrastructure Service Management

Good to have skills :MUREX Applications
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the infrastructure service management. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the stability and availability of applications and systems.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Collaborate with stakeholders to understand and analyze requirements.
- Troubleshoot and resolve technical issues related to application support.
- Perform root cause analysis and implement preventive measures.
- Ensure the stability and availability of applications and systems.
- Collaborate with cross-functional teams to implement enhancements and upgrades.
- Conduct regular system audits to identify and address performance issues.
- Develop and maintain technical documentation for support processes.
- Stay updated with industry trends and best practices in application support.
- Train and mentor junior team members to enhance their skills and knowledge.

Professional & Technical Skills:
- Must To Have Skills:Proficiency in Infrastructure Service Management.
- Good To Have Skills:Experience with cloud technologies.
- Strong understanding of ITIL framework and incident management processes.
- Experience in troubleshooting and resolving application and system issues.
- Knowledge of scripting languages such as PowerShell or Python.
- Familiarity with monitoring tools like Nagios or Zabbix.

Additional Information:
- The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management.
- This position is based at our Mumbai office.
- A 15 years full time education is required.

Qualifications

15 years full time education