Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Unified Communication and Collaboration Operations


Good to have skills :Network Infrastructures
Minimum
5 year(s) of experience is required


Educational Qualification :As per Accenture Standard

Summary:As an Infra Tech Support Practitioner for Unified Communication and Collaboration Operations, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving hardware/software issues, implementing technology at the operating system-level, and providing L1 and L2/ basic and intermediate level troubleshooting.
Roles & Responsibilities:

Provide ongoing technical support and maintenance of production and development systems and software products for configured services running on various platforms.

Troubleshoot and resolve hardware/software issues across all server and network areas.

Implement technology at the operating system-level for particular software solutions/vendors/brands.

Provide L1 and L2/ basic and intermediate level troubleshooting.

Collaborate with cross-functional teams to ensure timely resolution of issues.
Professional & Technical Skills:

Must To Have Skills:Strong knowledge of Unified Communication and Collaboration Operations.

Good To Have Skills:Experience with Network Infrastructures.

Experience in providing technical support and maintenance of production and development systems and software products.

Knowledge of operating systems and software solutions/vendors/brands.

Experience in troubleshooting and resolving hardware/software issues.

Ability to collaborate with cross-functional teams.
Additional Information:

The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Operations.

This position is based at our Bengaluru office.

 
Qualifications 
As per Accenture Standard