Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Microsoft Endpoint Configuration Manager
Good to have skills :NA
Minimum 2 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Provide ongoing technical support and maintenance for production and development systems and software products.

Configure services running on various platforms and implement technology at the operating system-level.

Troubleshoot hardware and software issues across all server and network areas.

Collaborate with software solutions/vendors/brands to ensure smooth operations.

Assist in L1 and L2 troubleshooting to resolve any technical issues.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager.

Good To Have Skills:Experience with software deployment and patch management.

Strong understanding of system administration and network protocols.

Experience with scripting languages such as PowerShell or Python.

Knowledge of ITIL processes and best practices.
Additional Information:

The candidate should have a minimum of 2 years of experience in Microsoft Endpoint Configuration Manager.

This position is based at our Bengaluru office.

A 15 years full time education is required.

 Qualifications 
15 years full time education