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Accenture

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3.9

based on 52.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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19133 Accenture Jobs

Inbound Sales Representative New Assoc

Accenture Solutions Pvt Ltd

3.9

based on 52.7k Reviews

0-1 years

Bangalore / Bengaluru

Inbound Sales Representative New Assoc

Accenture

posted 14hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Telecom Business Development International BPO Customer Service Management International Voice Process

+ 6 more

Job Description

Skill required: Next Generation Customer Operations - Customer Service

Designation: Inbound Sales Representative New Assoc

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do?

Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence

Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner

Willingness to work mainly US shifts in a 24/7 environment with shift rotations

Prior Voice Experience Mandatory. Preferably US Process (Telecom)

Ability to multitask and work with multiple tools to provide the best resolution

Functional knowledge of using CRM solution and MS Excel

Domain knowledge of US Customer Service, preferably Telecom industry

Job requires the candidate to be confident, probe for responses and empathize with customers.

Needs to be customer centric with strong conversational skills

Typing speed (Speed – 25 words per minute – 85% accuracy)

Sales/Retention/Tech experience would be an added advantage

What are we looking for?
Qualification and Experience (Minimum Skills Requirement)

Graduate – Any Stream with International Voice experience

Minimum experience of 0-6 months in said domain preferred (International BPO Customer Service:Voice - Preferably US customer service / US Telecom)

Proficient in spoken English, Comprehension skills

Ability to Multitask

Sales/Retention experience will be an added advantage SET YOURSELF APART:(Good to have skills):

US Telecom Exp

Technical / Telecom Troubleshooting Experience

Roles and Responsibilities:

Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders

Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems

Should have good command over Grammar and be able to probe well & comprehend

Should possess willingness to help the customers by taking ownership

Ability to present solution to the customer and add value on calls

Should be able to summarize the conversation while providing the resolution

Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports

Maintain customer records by updating account information

Ability to think out of the box

Ability to work in a dynamic and innovative environment by contributing towards ideation for the project

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

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