Application Support Engineer

Project Role :Application Support Engineer



Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Oracle PPM Cloud Project Costing


Good to have skills :Oracle EBS Fixed Assets
Minimum

3 year(s) of experience is required


Educational Qualification :Bachelor Degree

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to troubleshoot and resolve technical issues.

Provide support to end-users and address their queries and concerns.

Monitor application performance and stability, and identify areas for improvement.

Participate in the development and implementation of application enhancements and upgrades.

Document and maintain technical documentation, including troubleshooting guides and knowledge base articles.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Oracle PPM Cloud Project Costing.

Good To Have Skills:Experience with Oracle EBS Fixed Assets.

Strong understanding of software systems and components.

Experience in troubleshooting and resolving technical issues.

Knowledge of SQL and database management.

Familiarity with ITIL processes and incident management.

Excellent problem-solving and analytical skills.

Effective communication and collaboration abilities.
Additional Information:

The candidate should have a minimum of 3 years of experience in Oracle PPM Cloud Project Costing.

This position is based at our Chennai office.

A Bachelor Degree is required.

 
Qualifications 

Bachelor Degree