Service Management Lead

Project Role :Service Management Lead

Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills :Enterprise Network Operations

Good to have skills :NA
Minimum

5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Bengaluru and should have a minimum of 5 years of experience in Enterprise Network Operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Coordinate the delivery of programs, projects, or managed services.- Manage contracts and ensure effective contract management.- Facilitate shared service coordination.- Develop and maintain relationships with key stakeholders and sponsors. Professional & Technical Skills:- Must To Have Skills:Proficiency in Enterprise Network Operations.- Strong understanding of statistical analysis and machine learning algorithms.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 5 years of experience in Enterprise Network Operations.- This position is based in Bengaluru.- A 15 years full-time education is required. Roles & Responsibilities:- Lead and manage the delivery of network operations services, ensuring service delivery meets or exceeds customer expectations.- Collaborate with cross-functional teams to ensure smooth operations, including working with project managers, business analysts, and other stakeholders.- Oversee the network operations team, providing guidance, coaching, and mentoring to team members.- Develop and maintain network operations processes and procedures, ensuring they are up-to-date and aligned with industry best practices.- Identify and implement process improvements to increase efficiency and effectiveness of network operations services.Professional & Technical Skills:- Strong understanding of enterprise network operations, including experience with network design, implementation, and troubleshooting. Experience with network security technologies, such as firewalls, intrusion detection/prevention systems, and VPNs.- Experience with network monitoring and management tools, such as SolarWinds, Nagios, and Cisco Prime.- Experience with network protocols and technologies, such as TCP/IP, BGP, OSPF, MPLS, and VPNs.- Experience with network hardware, such as routers, switches, and load balancers.- Strong understanding of ITIL processes and procedures, including experience with incident, problem, and change management.

 Qualifications 

15 years full time education