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S&C Global Network - Strategy - MC - Industry X - Product

2-5 years

Mumbai

S&C Global Network - Strategy - MC - Industry X - Product

Accenture

posted 27d ago

Job Role Insights

Flexible timing

Job Description

Looking for a driving style consulting analyst with exceptional skills in communication to be part of a team of aftermarket / aftersales service and product-as-a-service professionals in a global CoE.

You will work closely with the leadership and peers to deliver on the focus areas within Aftersales / aftermarket, develop new assets, offerings; and deliver best-practice projects to our clients.

Focus will be on leveraging the full suite of your expertise in areas such as Aftermarket analytics, process automation, and IT / sensor enabled process enablement across the aftersales value chain (e.g., spare parts management, warranty management, field service management, MRO / predictive maintenance, service & repair management, connected service, spare parts pricing).

Key responsibilities include:

  • Work and deliver on projects with best-in-class results in Aftermarket / Product-as-a-Service for our clients across the globe.
  • Work on tasks and activities assigned on business development / RFP opportunities.
  • Support to develop relevant assets and offerings in Aftermarket areas including (but not limited to) aftermarket service operations optimization, spare parts management, warranty management, field service management, MRO / predictive maintenance, service & repair management, connected service and spare parts pricing.
  • Support the development of analytics-driven solutions in Aftermarket that meet our clients' needs in innovative ways.
  • Learn quickly under changing client demands, dynamic business needs and adapt to deliver the best solutions.
  • Handle ambiguous situations in projects effectively and steer the path forward through structured thought process.
  • Create "thought ware" and "point-of-view" documents related to the relevant assets and offerings.


Qualifications

Logistical Details

  • Experience: 1-4 years of Industry and consulting Experience
  • Location: India
  • Full time

Preferred Experience

  • 1-4 years of experience of working in aftermarket service operations space across the functional areas mentioned above.
  • Techno-functional experience integrating the functional strategy and process layer with underlying technology solutions.
  • Experience of working in cross-functional and global teams, e.g., in large aftersales IT or analytics transformation programs.
  • Have demonstrated project and team leadership including successfully defining and implementing digital strategies in aftermarket value chain and different teams.
  • Project management skills/experience with focus on Agile methodology
  • General owner mentality, willingness to roll up your sleeves and do whatever is necessary.
  • Strong technical acumen and understanding of emerging disruptive technologies, like cloud computing, IoT, complex event analysis, advanced analytics etc.
  • IT / technology experience in relevant cloud or software solutions, e.g., AWS, Azure, Service Planning Solutions like PTC Servigistics, Field Service Management Solutions like ServiceNow, ServiceMax or IFS.
  • Ability to work in a rapidly changing environment where continuous innovation is desired.
  • Analytical and quantitative skills and the ability to use hard data and metrics to back up assumptions and develop business cases.

Key Skills

  • Industry exposure: Industrial Equipment, High-Tech, Automotive, MedTech preferred
  • Exceptionally organized
  • Detail oriented
  • Strong communication skills
  • Proactive and able to work independently
  • Sensitivity and skill at working with different cultures and styles
  • A highly motivated self-starter
  • MBA with Engineering background preferred

Employment Type: Full Time, Permanent

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