Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Enterprise Network Operations


Good to have skills :Network Security Operations
Minimum
2 year(s) of experience is required


Educational Qualification :15 years full time education
Key Responsibilities :-Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines-Front End Internal, External, and client audits and work towards the closure of the findings
Technical Experience :Mandatory------------

Hands on experience on Palo Alto and Fortigate firewall

Switching and RoutingAdditional Skills----------------------

Knowledge on Cloud Skill

Knowledge on Wireshark tool

Experience on Bluecoat shaper

Knowldge on network monitoring tool
Professional Attributes :-Presentation skill-Communication Skill-Ability to work under pressure
Educational Qualification:2-3 year of experienceAdditional Info :

Strong Process Orientation with knowledge of ITIL framework

Any network security certification

 
Qualifications 
15 years full time education