IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :Infrastructure Service Management


Good to have skills :Critical Incident Management
Minimum
0-2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will provide operational support to ensure that production systems and devices are online and available. This position offers an opportunity to contribute to the smooth functioning of IT services and ensure client satisfaction.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in problem-solving discussions.

Assist in managing the delivery of IT production systems and services.

Support the infrastructure service management lifecycle.

Ensure client satisfaction and manage risk to services.

Provide operational support to ensure production systems and devices are online and available.

Assist in troubleshooting and resolving IT service issues.

Contribute to the continuous improvement of IT service management processes.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management.

Good To Have Skills:Experience with Critical Incident Management.

Strong understanding of IT service management principles and best practices.

Familiarity with incident, problem, and change management processes.

Knowledge of ITIL framework and its application in service management.

Ability to analyze and resolve IT service issues in a timely manner.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Infrastructure Service Management.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

Flexible to work in night shift

 Qualifications 
15 years full time education