Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Service Delivery


Good to have skills :Cloud Infrastructure
Minimum

12 year(s) of experience is required


Educational Qualification :BTech

Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving hardware/software issues, implementing technology at the operating system-level, and providing L1 and L2/ basic and intermediate level troubleshooting.
Roles & Responsibilities:

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms.

Troubleshoot and resolve hardware/software issues across all server and network areas, and for particular software solutions/vendors/brands.

Implement technology at the operating system-level.

Provide L1 and L2/ basic and intermediate level troubleshooting.
Professional & Technical Skills:

Must To Have Skills:Experience in Service Delivery.

Good To Have Skills:Experience in Cloud Infrastructure.

Strong understanding of operating systems and network areas.

Experience in troubleshooting hardware/software issues.

Experience in implementing technology at the operating system-level.
Additional Information:

The candidate should have a minimum of 12 years of experience in Service Delivery.

This position is based at our Kolkata office.


Qualifications
BTech