Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Citrix Virtual Apps and Desktop Administration


Good to have skills :Citrix Virtual Apps and Desktop Architecture
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure timely resolution of application issues and incidents.

Perform root cause analysis and implement preventive measures.

Collaborate with cross-functional teams to troubleshoot and resolve technical issues.

Conduct regular system audits to ensure optimal performance.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Citrix Virtual Apps and Desktop Administration.

Good To Have Skills:Experience with Citrix Virtual Apps and Desktop Architecture.

Strong understanding of virtualization technologies and concepts.

Experience in troubleshooting and resolving application and infrastructure issues.

Knowledge of Citrix XenApp, XenDesktop, and NetScaler.

Familiarity with Windows Server and Active Directory.

Ability to analyze and interpret system logs and performance metrics.

Excellent problem-solving and communication skills.
Additional Information:

The candidate should have a minimum of 5 years of experience in Citrix Virtual Apps and Desktop Administration.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualifications
15 years full time education