Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Electronic Medical Records (EMR)


Good to have skills :No Function Specialty
Minimum
5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure the smooth functioning of critical business systems.

Troubleshoot and resolve technical issues.

Collaborate with cross-functional teams to address system issues.

Contribute to key decisions and provide insights on system improvements.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Electronic Medical Records (EMR).

Strong understanding of software engineering principles and practices.

Experience in troubleshooting and resolving technical issues.

BioRad Unity Real Time QC (NTX)
Additional Information:

The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).

Expertise in Laboratory Work and Clinical knowledge

Oversee the configuration, maintenance, and troubleshooting of Laboratory Information Systems (LIS) and middleware applications (DI). - Ensure that the LIS is properly integrated with other systems such as Electronic Health Records (EHR), billing, and inventory management software. - Collaborate with lab staff and management to ensure the LIS meets operational requirements and regulatory standards. - Manage LIS upgrades, patches, and any necessary customizations.

Knowledge of HL7 messages and TCP/IP.

Database:Oracle/MS. SQL

Software installation, Administration, Configuration.

Instruments config and troubleshooting

Server Administration & Vulnerabilities Remediation - Manage efforts to integrate third-party applications with the LIS to streamline laboratory workflows and enhance operational efficiency. - Troubleshoot and resolve any integration issues between the LIS and third-party systems (e.g., middleware, reporting tools, instruments, etc.). - Assist in the development and maintenance of interfaces between the LIS and other 3rd Party Vendor applications.

Ready to support during US Business Hours - Provide technical support for laboratory staff and other system users, ensuring quick resolution of issues related to LIS and third-party applications.

This position is based at our Hyderabad office.

A 15 years full time education is required.

 Qualifications 
15 years full time education