Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Electronic Medical Records (EMR)


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure effective troubleshooting and resolution of application issues.

Perform root cause analysis and implement preventive measures.

Collaborate with cross-functional teams to enhance application performance.

Conduct regular audits to identify areas for improvement.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Electronic Medical Records (EMR).

Strong understanding of software troubleshooting and debugging techniques.

Experience in analyzing and resolving complex application issues.

Knowledge of database management systems and SQL queries.

Familiarity with ITIL processes and incident management.

Good To Have Skills:Experience with healthcare industry applications.

Connexall
Additional Information:

The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).-Well versed into IIS, system configurations, Apache and Middleware-Optimize system performance through regular updates and patches.-Plan and execute system upgrades and migrations.-Implement and maintain security policies and procedures.-Conduct regular security audits and vulnerability assessments.-Communicate with vendors for support.-Well versed into application installation / software patch upgrades, maintain servers-Manage user accounts and permissions.-Provide technical support and guidance to other applications team.-Develop and maintain documentation for system configurations, processes, and procedures.-Explore Automation ideas and develop Usecases-Ready to support during US Business Hours

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualifications
15 years full time education