Network Operations Representative

Project Role :Network Operations Representative




Project Role Description :Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.


Must have skills :Network Security Management



Good to have skills :Network Security Operations
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As a Network Operations Representative, you will configure, integrate, and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. You will also manage back office system data records and support customer activations and configuration adjustments. Your typical day will involve ensuring the smooth functioning of the network and providing timely support to customers.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Ensure the smooth functioning of the telecommunication network elements.

Integrate and manage the life cycle of network elements and associated configuration.

Manage back office system data records.

Support customer activations and configuration adjustments.

Provide timely support to customers.

The key responsibilities are highlighted below. The candidate isoExpected to build, deploy, configure, manage & troubleshoot the LAN/ WAN network using the skills mentioned along with configuration for high availability. Also carryout hardening of the devices as per the laid guidelinesoPrimary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out.oExpected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met. oRequired to be knowledgeable in other Infrastructure components (like AD/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers etc. and TCP/IP concepts in order to assist in pinpointing problems that may or may not involve the network operationsoRequired to be versed with various eco-system software packages (mentioned above) for such activities as monitoring, configuration and troubleshooting as well as remote management.oExpected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required).oExpected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements.oExpected to prepare RCA reports and suggest mitigation strategies.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Security Management.

Good To Have Skills:Experience with Network Security Operations.

Strong understanding of network security management principles.

Experience in configuring and managing network security devices.

Knowledge of network protocols and technologies.

Familiarity with network security best practices.

Ability to troubleshoot network security issues.

Excellent analytical and problem-solving skills.

Expert level skills in configuring & troubleshooting of Network devices (LAN Switches/ Router/ Load Balancers). Preparing the Hardening Guidebook and necessary automation tool-kit. Also carryout hardening of the network devices as per the laid guidelines.

In-depth knowledge and experience in configuring & troubleshooting of Security devices (Firewalls/ IDS/ IPS).

Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO.

Configuration of routing & switching protocols like BGP, OSPF, STP, RSTP, etc. and troubleshooting of the same

Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc.

Expert level knowledge of IP addressing schemes (IPv4 & IPv6)

Knowledge of log co-relation engines/ methodology would be an advantage

Should have worked in Remote Management environment using tools.
Additional Information:

The candidate should have a minimum of 3 years of experience in Network Security Management.

This position is based at our Hyderabad office.

A 15 years full-time education is required.

Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.)

Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc.

Exposure to technologies like Cisco ACI, FTD firewalls, load balancers

Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member.

Excellent verbal and written communications skills.

Soft skills – Interpersonal relationship management, Time Management

B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams.

Experience of 5 to 7 Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc.


Qualifications

15 years full time education