Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Network Infrastructures



Good to have skills :NA
Minimum



7.5 year(s) of experience is required



Educational Qualification :15 years full time education

Wireless Networking SME/Expert(L3/L4):We are seeking an experienced Network Engineer (L3/L4) with expertise in advanced wireless networking technologies. Design and deploy secure and scalable wireless networks. The successful candidate will be responsible for providing network design, implementation, Tier 3 troubleshooting for Global Organization. You will work closely with cross-functional teams to deliver high-quality network solutions, resolve complex issues, and contribute to the continuous improvement of network performance. Shall prepare the detailed implementation plan for migrations and technology refresh. ?Lead the design and deployment of scalable and secure Extreme Wireless networks, optimizing WLCs and APs for optimal coverage and performance.

Prepare the HLD, LLD and project Implementation/build plans?Act as the final escalation point for complex wireless issues, resolving connectivity, coverage, and performance problems using tools like Wireshark and Extreme Networks tools.

Configure and manage wireless security protocols (WPA2/WPA3) to ensure secure network access and implement security best practices.

Continuously monitor network performance using tools such as Extreme Cloud and SolarWinds, providing recommendations for improvements and ensuring optimal throughput.

Provide performance reports and ensure high availability of wireless networks.

Integrate wireless solutions with existing Layer 2/Layer 3 network infrastructure (switching, routing, MPLS, etc.).

Collaborate with other IT teams (security, operations, etc.) to ensure smooth integration and optimization of wireless solutions in the overall network architecture.Technical Skills:Strong Design, Implement, troubleshooting and analytical skills with the ability to resolve complex network issues. Configure and manage Wireless LAN Controllers (WLC), Access Points (APs), and wireless security protocols (WPA2, WPA3, etc.) Especially Extreme Wireless products. Troubleshoot wireless coverage, performance, and interference issues to optimize user experience.In addition to the Wireless, need the L2/L3 level of Routing switching, MPLS, foundational firewall experience in mandatory on the Cisco and Check point and Extreme wireless. Experience in IAC and configuration tool like Ansible. Certifications (preferred):Cisco certifications:CCNA Wireless, CCNP, Extreme Wireless certified.


Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level across all server and network areas, and troubleshooting at L1 and L2 levels.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Ensure smooth operation of network infrastructures

Implement and maintain network security measures

Troubleshoot network issues and provide timely resolutions
Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Infrastructures

Strong understanding of network protocols and technologies

Experience with network monitoring tools

Knowledge of network security best practices

Hands-on experience with network troubleshooting

Familiarity with network hardware and software configurations
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Network Infrastructures

This position is based at our Pune office

A 15 years full time education is required



Qualifications

15 years full time education