Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :DevOps



Good to have skills :No Function Specialty
Minimum



7.5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Lead team meetings to discuss progress and challenges

Develop strategies to improve team efficiency

Mentor junior team members to enhance their skills
Professional & Technical Skills:

Must To Have Skills:Proficiency in DevOps

Strong understanding of CI/CD pipelines

Experience with cloud platforms like AWS or Azure

Knowledge of containerization tools like Docker and Kubernetes

Hands-on experience with infrastructure as code tools like Terraform
Additional Information:

The candidate should have a minimum of 7.5 years of experience in DevOps

This position is based at our Bengaluru office

A 15 years full-time education is required


Qualifications

15 years full time education